Whether a patient is here for a short treatment or longer-term hospital stay, our new hospital provides a comfortable atmosphere for children and their families. We designed our hospital to prioritize family-centered care—treating the whole family as an extension of the care team and understanding and respecting each family’s unique needs and preferences.
Our commitment to patients and their families reinforces our belief that partnership is the key to exceptional care. That’s why we created dedicated spaces for families on every floor—from kitchens to play spaces, outdoor areas and visiting lounges. Several members of our Family Advisory Council—a group of parents whose own children have stayed at our hospital—served on our hospital design committee which shaped new amenities in the new hospital. For example, our Family Resource Center offers tools to ease the family’s burden and stress during a child’s stay. Computer equipment, printers and other resources help families stay connected to their work or to research the diagnosis of their family member.
Our new patient rooms provide additional privacy and space for patients and their families; and all rooms include sleeping accommodations for two family members. Families can also relax and visit in dedicated family lounges, prepare a meal in the patient-family kitchens or do a load of wash in the laundry facilities, all of which are located on each floor of the hospital. We even paid attention to small details like minimizing the appearance of heavy equipment so that rooms are less intimidating for children and building sinks, water coolers and other amenities at child height.
While being sick is never fun, we want our patients and their families to have access to some of the comforts of home. We have dedicated rooms on each floor of the hospital that are specifically designed to help kids feel like kids through play and learning—such as our story corner, “Teen Zone”, broadcast studio and many indoor and outdoor areas that promote play and exploration. Our Harvest Café features fresh, organic options and locally sourced food as well as a pizza oven.